Privacy Policy

This Privacy Policy explains how Sārathi collects, uses, stores, and protects information when you access or use our website, applications, reports, chat features, and related services.

By using Sārathi, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the service.

1. Information we collect

We may collect the following categories of information:

• Account information, such as your name, email address, login details, and user profile.
• Birth information, such as date of birth, time of birth, place of birth, timezone, latitude, and longitude.
• Content you provide, including questions, chat messages, preferences, notes, and report inputs.
• Usage and technical data, including device information, browser type, IP address, pages visited, feature usage, logs, and diagnostic data.
• Payment-related information where applicable. Payment details may be processed by third-party payment providers and may not be stored directly by Sārathi.

2. How we use information

We may use information for the following purposes:

• To create and manage your account.
• To generate astrology reports, chart insights, responses, and related guidance.
• To provide, maintain, improve, secure, and personalize the service.
• To process subscriptions, payments, trials, and account access where applicable.
• To respond to support requests and communicate service-related updates.
• To monitor reliability, prevent misuse, detect abuse, and protect the service.
• To comply with applicable legal, regulatory, tax, accounting, or contractual obligations.

3. Astrology and guidance disclaimer

Sārathi provides astrology-based informational and reflective guidance. It is not a substitute for professional advice, including medical, legal, financial, psychological, investment, or other regulated advice. Users remain responsible for their own decisions and actions.

4. How we share information

We do not sell your personal information. We may share limited information with trusted service providers only where necessary to operate, secure, host, analyze, support, or process payments for the service.

We may also disclose information if required to do so by law, regulation, court order, legal process, or to protect rights, safety, security, and integrity.

5. Third-party services

Sārathi may use third-party providers for hosting, authentication, database services, analytics, communications, payments, AI processing, and technical infrastructure. These providers may process information according to their own terms and privacy policies.

6. Data storage and retention

We retain information for as long as reasonably necessary to provide the service, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and protect the service. Retention periods may vary depending on the type of information and the purpose for which it is used.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no method of transmission, storage, or electronic processing is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may contact us to request assistance.

To request access, correction, or deletion, contact support@sarathiyourguide.com.

9. International use

Sārathi may be accessed globally. Your information may be processed in countries other than your country of residence. By using the service, you acknowledge that information may be transferred, stored, and processed internationally where permitted by applicable law.

10. Children

Sārathi is not intended for use by children without appropriate parental or guardian consent. If we become aware that information has been collected from a child in a manner not permitted by applicable law, we may take steps to delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the service after changes are posted means you accept the updated Privacy Policy.

12. Contact

For privacy-related questions, contact support@sarathiyourguide.com.