Refund Policy

This Refund Policy explains when refunds may or may not be available for purchases made through Sārathi.

By purchasing any paid product, digital service, question pack, or subscription, you agree to this Refund Policy.

1. Nature of our services

Sārathi provides digital astrology products and services, including Life Reports, Ask Sārathi question packs, Astrologer Data Engine subscriptions, premium astrology tools, and other digital services that may be introduced in the future.

Since these products and services are delivered electronically, refunds are limited once access has been provided or digital content has been generated.

2. Life Reports

Life Reports are personalised digital reports generated using the birth details provided by the user.

Once a report has been generated or accessed, the purchase is generally non-refundable.

If payment succeeds but the report is not generated, cannot be accessed because of a technical issue, or a duplicate payment is identified, we will investigate and may regenerate the report, restore access, or issue a refund where the issue cannot reasonably be resolved.

If the same Life Report is accidentally purchased more than once for the same profile, we may refund the duplicate purchase or convert the amount into account credit, at our discretion.

3. Ask Sārathi question packs

Ask Sārathi question packs provide prepaid credits that may be used to ask chart-based questions.

Refunds are generally not available for used credits, partially used packs, or answers that do not match a user's personal expectations or interpretation.

If a technical issue prevents a response from being generated, the affected question credit may be restored or another appropriate solution may be provided.

4. Astrologer Data Engine Subscriptions

Data Engine subscriptions renew automatically unless cancelled before the next billing date.

You may cancel your subscription at any time. Cancellation stops future renewals, and access will continue until the end of the current paid billing period.

Partial or prorated refunds are generally not provided for unused time remaining in an active subscription period.

5. Promotional purchases

Purchases made using promo codes, referral discounts, introductory pricing, launch offers, or other campaigns remain subject to this Refund Policy unless expressly stated otherwise.

6. Duplicate payments

If you are charged more than once for the same purchase due to a technical or payment-processing issue, the duplicate payment will be reviewed and refunded after verification.

7. Failed transactions or missing access

If payment is successfully completed but the purchased product or service is not made available, we will first attempt to restore access or complete delivery.

If the issue cannot be resolved within a reasonable period, an appropriate refund may be issued.

8. Exceptional circumstances

Although digital purchases are generally non-refundable, genuine exceptional cases may be reviewed individually.

Any refund approved outside the circumstances expressly covered by this Policy will be considered on a case-by-case basis and remains at Sārathi's discretion, subject to applicable law.

9. Contact

For payment, billing, refund requests, or access-related issues, please contact us before initiating a payment dispute.

Please include:

• Your registered email address
• The purchase date
• The transaction ID, if available
• A brief description of the issue

Email: support@sarathiyourguide.com

10. Changes to this policy

We may update this Refund Policy from time to time to reflect changes in our products, payment processes, business operations, or applicable legal requirements.

The latest version will remain available on the Sārathi website.